Last updated: 26 September 2025
Who are we?
We are Heatwave and can be contacted on the details below:
- Email: seanktb2@aol.com
- Telephone: 01324 851 170 / 07730 362 631
- Address: Heatwave, Duncan House, Station Road, Slamannan, FK1 3BJ.
Our Data Contact Lead
If you have questions about your personal information, you can contact:
- Email: seanktb2@aol.com
- Telephone: 01324 851 170 / 07730 362 631
- Address: Heatwave, Duncan House, Station Road, Slamannan, FK1 3BJ.
Why do we collect and use your personal information?
We collect and use your personal information to provide you with our repair, maintenance and installation services, manage your enquiries, schedule work, and handle invoices and payments.
We do not send marketing communications.
What is our lawful basis for handling your personal information?
Under UK GDPR, the lawful bases we rely on are:
- Contract – to deliver our services and fulfil our agreement with you.
- Legal obligation – where we must keep records or provide information required by law.
- Legitimate interests – for day-to-day business operations such as responding to enquiries, managing suppliers and professional advisers, and improving our services.
What happens if I do not provide my personal information?
If you do not provide the personal information we request, we may not be able to provide our services to you.
Who will we share your personal information with?
We may share your information with:
- Finance lenders or brokers (only if you ask us to help with a finance application)
- Law enforcement agencies and regulators where required
- Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
- Successor organisations if we are involved in a merger or acquisition
How long will we store your personal information?
We will retain your information for up to six years from the date we stop providing services to you, or longer if required by law.
What are your rights under UK GDPR?
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict how we use your data
- Object to processing
- Data portability
- Withdraw consent (where we rely on consent)
We will respond to all rights requests within one month.
How can I exercise my rights?
You can contact us using the contact details at the top of this policy.
How do I complain?
Contact us directly using the above details.
You can also contact the Information Commissioner’s Office (ICO) by phone on 0303 123 1113.
Cookie Policy
Our sites use cookies. Cookies are small text files that are placed onto your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications such as analytics tools.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.
If analytics cookies are used, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
You can opt out of analytics cookies without affecting how you visit our site.